Placing an order using your EshopWedrop American Delivery Address?
We strongly recommend that you review the information below - you will need to follow these guidelines to ensure your parcel successfully navigates the customs clearance procedure prior to delivery.
Visit your account to check your American Delivery Address is available - My Account
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How does the USA service work?
The USA EshopWedrop Origin warehouse is based in New York and close to JFK airport. This means, that every time you are shopping from online retailers in America your parcels will be sent to the USA Origin Warehouse, and from there, they will be delivered to Poland, via the Netherlands.
Deliveries to the USA Warehouse are accepted from Monday to Friday 9 am to 5 pm (New York time).
All parcels are processed within 24hrs after delivery.
Cut-off times – Parcels with customs details updated and confirmed by 12 PM Eastern Time (ET) the day before each departure day will be included in that departure.
Currently, we have a weekly departure from the USA Origin Warehouse, on each Thursday with the airfreight departure from JFK Airport, NYC on Thursday, and arrival in the Netherlands on Sunday before customs clearing on Monday.
Clients will need to update the customs details of these parcels by Wednesday 12 PM ET to ensure that they will depart the same week.
What do I need to do when my parcel arrives at the USA warehouse?
Please log in to your Personal Account and complete the following steps:
Upload supporting documentation for the product categories and values declared (invoice, online order confirmation, proforma invoice, etc.). This document must clearly present the description of the products, the quantity, and the amount paid for the products. If any of these details are missing the parcel cannot depart from the USA!
You must complete the product category details mentioned above in ENGLISH ONLY and must match the description from the supporting documentation (invoice or online order confirmation). This in turn will allow for the creation of relevant HS codes needed during customs clearance.
Declared value in USD including any applicable sales tax and USA delivery charges, according to the supporting documentation uploaded. The maximum value per parcel accepted by the system is USD 2,500. This is the maximum value for simplified export formalities accepted by the US Customs Authorities.
Please note: If you do not have a default delivery address in your destination country declared in your account you will be prompted to add one. This is a necessary condition for the parcels to be sent from the USA. This address will be declared as your address for the export and import customs formalities.
What happens when my parcels arrive in the Netherlands?
Firstly, Parcels arrive in the Netherlands on Sunday for import customs clearance (see more details about the Import customs formalities).
Once the parcels have been customs cleared, the parcels will be sorted and will leave on the next scheduled departure from the Netherlands to Poland.
For further questions please feel free to contact our Customer Service Team.
Customer Service Contact Details: Phone: [+48 22 738 31 94], E-mail: info@eshopwedrop.pl
