General

How is the shipping charge calculated?

The shipping cost is calculated according to our price list which can be found on our website.

An estimation of the shipping cost can be calculated through our online calculator which can also be found on our website.

The cost is based on the weight of each parcel in Kg.

In case the volumetric weight (length X width X height)cm / 6000 is greater than the actual weight of the parcel then the shipping cost is calculated based on the volumetric weight.

General

What is EDee? How does the service work? Read our Step by Step Guide. Why use EshopWedrop? My parcel was rejected at my EshopWedrop shopping address. Why? How is the shipping charge calculated?

Account

What is the Personal EshopWedrop Delivery Address? How do I know that my products were received at my EshopWedrop Delivery Address? How can I check my parcels and how can I find out when they arrive at destination?

Orders

Are there any surcharges? What are the standard maximum dimensions allowed for one parcel? When can parcels be delivered to origin warehouses? Where and when can I collect my parcels? I made an online purchase but I cannot see it among my parcels shown in my EshopWedrop account. Why? What can I do?

Retailers

Can I compare prices between various online shops? The online shop (Ebay.co.uk, Amazon.co.uk) would not accept the telephone number provided by EshopWedrop. What should I do? Can I buy from other online shops? Other than those presented on the EshopWedrop website?