General

How does the service work? Read our Step by Step Guide.

STEP 1 – Upon registering you will receive your Personal EshopWedrop Delivery Addresses for online shopping in Europe, USA and soon Asia.

STEP 2 – Shop from all of your favourite online stores in Europe, USA and soon Asia. Here you can find some shopping ideas but always feel free to use any other shop you might prefer!

STEP 3 – On the online store’s checkout page, use your Personal EshopWedrop Delivery Address including your EshopWedrop ID (part of the address' body). There are many online shops that will ask you to fill in the two address lines, we also include two lines for your shopping address (this is why you will find them in your shopping addresses: Address Line 1 / Address Line 2).

STEP 4 – Wait for our confirmation that your order has arrived at your EshopWedrop Personal Delivery Address (please consider the delivery time in the respective country according to the local delivery option you selected when you placed the online order). Once your order has arrived at the EshopWedrop warehouse, our team will arrange for the parcel to be delivered to Poland.

STEP 5 – We know that shopping online might be stressful sometimes, that’s why we regularly inform you via e-mail about your parcels’ location and delivery status or you can check this anytime by logging into your EshopWedrop account or using the Track & Trace tool available on the EshopWedrop website.

STEP 6 – You will receive an email notification once your parcel has arrived in Poland. Home delivery? Job address delivery? Or you prefer to personally pick up your order from a collection point? You can select the option most convenient to you as soon as your parcels have arrived in Poland.

General

What is EDee? How does the service work? Read our Step by Step Guide. Why use EshopWedrop? My parcel was rejected at my EshopWedrop shopping address. Why? How is the shipping charge calculated?

Account

What is the Personal EshopWedrop Delivery Address? How do I know that my products were received at my EshopWedrop Delivery Address? How can I check my parcels and how can I find out when they arrive at destination?

Orders

Are there any surcharges? What are the standard maximum dimensions allowed for one parcel? When can parcels be delivered to origin warehouses? Where and when can I collect my parcels? I made an online purchase but I cannot see it among my parcels shown in my EshopWedrop account. Why? What can I do?

Retailers

Can I compare prices between various online shops? The online shop (Ebay.co.uk, Amazon.co.uk) would not accept the telephone number provided by EshopWedrop. What should I do? Can I buy from other online shops? Other than those presented on the EshopWedrop website?